Event Services

We are committed to providing you the very best when it comes to hosting and producing an exceptional event. Our extended team includes our exclusive and preferred service providers – some of the best in the meetings and events industry. These partners work within our facility every day and draw solutions from countless years of experience.

IT & Telecommunications Services

Niagara Falls Convention Centre offers a complete package of technology services, all managed from a single in-house source. Our network is a mix of fiber optics and copper with flexible bandwidth capacities and multiple levels of wireless. Free WIFI is available in all pre-function and lobby spaces throughout the facility, and, with programming performed on-site by qualified technicians, network hardware can be customized to meet any needs and requirements. VoIP telephony services with all of the necessary amenities, in addition to analogue telephony services, are available when required. Provisions can always be made to deliver a higher level of service and to ensure optimal connectivity.

Audio Visual & Rigging Services

Encore Canada is our preferred supplier of audiovisual services, as well as our exclusive supplier for rigging. Encore helps organizations connect with their customers by delivering seamless and innovative experiences. Through comprehensive solutions including strategy, creative, digital, and logistics, they increase engagement and drive results. Through event technology, Encore transforms any space into an immersive experience that attendees will never forget. From LED walls and projection mapping that completely transform a venue, to rock-solid network systems and Wi-Fi that never goes down, all of their technology services are designed to amplify your event. From conferences and corporate meetings to outdoor installations, they combine technical, styling, and design solutions with other production elements to give attendees’ eyes and ears something unique to remember.

Your Events Manager will be happy to connect you with James Abbott, our on-site Encore Canada representative. Or you can contact him directly at 416-553-6264 and james.abbott@encoreglobal.com.

Electrical Services

Niagara Falls Convention Centre is pleased to offer electrical services for nearly every requirement. The expertise of our on-site Licensed Electrician allows us the opportunity to install and display many different types of equipment, comprising both commercial and consumer. Pre-order or day-of transactions are accepted, and any electrical additions or modifications can be arranged through Exhibitor Services.

Show Services

Stronco is our preferred supplier of show services. As one of Canada’s leading General Service Contractors, Stronco provides complete show services, comprising custom and rental exhibits, installation and dismantling services, signs and creative design, and transportation and customs brokerage for trade shows, consumer fairs, conventions, meetings and special events. Stronco’s commitment to service excellence has established them as the industry’s premier contractor of choice since 1952.

Your Events Manager will be happy to connect you with Mike Farrell of Stronco. Or you can contact him directly at 905-270-6767 ext. 2237 and mike.f@stronco.com.

Guest Services

Guest Services is located on the main level of the Niagara Falls Convention Centre. The team comprises a group of knowledgeable and professional staff who make it their main priority to care of our attendees and our guests. Consider them your main point of contact to assist with facility information, area directions, and destination recommendations.

Security Services

Niagara Falls Convention Centre’s on-site security makes the safety of your guests and the protection of your goods a top priority. In addition to providing safe event experiences, our security services also facilitate traffic control, coat and parcel check, as well as lost and found. Your Events Manager will be happy to assist in facilitating all of your event’s security services.

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