Niagara Falls Convention Centre is fully compliant with the Accessibility for Ontarians with Disabilities Act (AODA).

Our commitment is to provide and maintain an outstanding facility that offers equal access and participation for persons with disabilities. We uphold this by continuing to meet accessibility requirements, as well as by removing any potential barriers to accessibility.

Our three largest spaces are situated on the ground-level, thereby providing easy access for those with limited mobility, while upper levels are accessible by both elevators and escalators. Other accessible design features include:

  • 19 accessible parking spaces close to our entrances
  • Wheelchair accessible ramp
  • Automatic door openers for all main entrances
  • Wide, unobstructed hallways
  • Eight accessible washrooms with automatic door openers
  • Two public elevators (plus three more for back-of-house use)
  • Escalators
  • Assistive Listening Devices for use in our Theatre

We require 48 hours notification prior to attending the event to provide assistive listening devices. This ensures we can give the customer a good experience.

We welcome your feedback to help us improve our services. Please complete the Feedback Form above to help us ensure our facility and services can deliver in a barrier-free manner.

Niagara Falls Convention Centre is committed to providing an exceptional experience for all and is pleased to offer accessible seating throughout the venue. When available, accessible seats may be purchased by contacting our Box Office. Accommodations will be based on availability and cannot be guaranteed.

For more information on accessibility at Niagara Falls Convention Centre, or if you require documents regarding accessibility in a different format, please contact us at 905-357-6222 or email.

Service Animals: As defined by AODA the definition of a service animal is defined as follows, one of two conditions must apply for your animal to be considered a service animal:
(a) the animal is easily identifiable as relating to your disability (for example, it is a guide dog or other animal wearing a vest or harness)
(b) you can provide documentation from a regulated health professional confirming the animal is required due to a disability

Service animals are not pets. Additional fees or requirements that apply to pets do not apply to service animals. Please direct any additional questions to our Customer Service department by phone at 905-357-6222 or by email.

Support Persons: The Centre welcomes all persons with a disability accompanied by a support person. If the support person plans to attend the event with the persons of disability free of change, we do require an Access2 card. The Access2 card indicates to the ticket seller that the individual requires the support of an attendant. To the person with an Access2 card, the Centre will grant one free or discounted admission for the support person while the person with the disability pays their regular admission fee.

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