Niagara Falls (December 7, 2022) – Niagara Falls Convention Centre (NFCC) has partnered with the non-profit organization KultureCity as a part of our commitment to make the Centre more accessible and inclusive to everyone attending an event. With this partnership, NFCC became the first Convention Centre in Canada to be Certified Sensory Inclusive by KultureCity.
To receive this new certification, the Niagara Falls Convention Centre team was trained by leading medical professionals to better recognize guests with sensory needs and how to handle sensory overload situations—enabling NFCC to promote an accommodating and positive experience for all guests.
In addition to training, NFCC is now outfitted with sensory bags that guests can borrow during the event and visit dedicated quiet spaces. Each bag is equipped with noise-cancelling headphones (provided by Puro Sound Labs), fidget tools, verbal cue cards, and a KultureCity lanyard to help staff easily identify guests.
“A heightened sensory atmosphere can be a part of the environment here at Niagara Falls Convention Centre; as the largest meeting facilities in the Niagara region, we often host multiple events concurrently. Partnering with KultureCity allows our facility to become more inclusive and respectful of our guest’s needs when arriving/departing and attending an event with us.” Noel Buckley, President & CEO, Niagara Falls Convention Centre. “We are proud to be the first Canadian convention centre to unroll this program.”
Should guests require sensory support, all inquiries can be directed to Guest Services to borrow a sensory bag and learn about other accommodations that are available. Contact the Guest Services team at 905-357-6222 or by email at firstname.lastname@example.org.
“Our communities are what shapes our lives and to know that NFCC is willing to go the extra mile to ensure that everyone, no matter their ability, is included in their community is amazing. We’re honored to partner with NFCC to provide a truly inclusive experience for all fans and guests!” Uma Srivastava, Executive Director, KultureCity.
KultureCity is a leading non-profit recognized nationwide for using its resources to revolutionize and effect change in the community for those with sensory needs, not just those with autism. Since the program’s inception, KultureCity has created over 1,000 sensory-inclusive venues in 6 countries: this includes special events such as the NFL Pro-Bowl, NFL Super Bowl, MLB World Series, and MLB All Star Weekend. KultureCity has won many awards for its efforts, including the NASCAR Betty Jane France Humanitarian Award in 2017 and the 2018 Clio Sports Silver for social good in partnership with Cleveland Cavaliers/Quicken Loans Arena. The Cleveland Cavaliers’ Quiet Space Sensory Room at Quicken Loans Arena was a finalist for the 2018 Stadium Business Award, KultureCity was named one of the World’s Most Innovative Companies for 2019 and 2020 by FastCompany and recently won the Industry Partner Award in TheStadiumBusiness Design & Development Awards 2019.