Box Office

If you’re attending a special event, concert or consumer show at Scotiabank Convention Centre, the following information will help you plan your visit. If you’re attending a business event, tradeshow or conference, you’ll find helpful information in the ATTENDING section.

To purchase tickets by phone, contact our Box Office at 905-357-7008 from Monday to Friday between 9 am and 5 pm. To order tickets online, find your event in our calendar or visit the website of our exclusive ticketing provider, Tickets.com.


TICKET POLICIES

TERMS & CONDITIONS

Scotiabank Convention Centre is not responsible for any tickets purchased from third-party ticketing agents. All attendees must hold a valid ticket. The sale or issuance of a ticket is final and non-refundable. Scotiabank Convention Centre reserves the right not to replace or accept any ticket that was lost, forgotten, stolen, forged, unreadable or unable to be scanned. All tickets are subject to applicable taxes and fees. Ticketed events are subject to change or cancellation without notice. For full terms & conditions, click here.

PICKUP

Tickets can only be picked up at our Box Office by the purchaser. Photo ID is required.


EVENT POLICIES

ACCESSIBILITY

Scotiabank Convention Centre was designed to be an accessible space for ease of travel and your viewing enjoyment. Should you need assistance, please do not hesitate to email or call our Box Office during regular business hours at 905-357-7008. Click here for more information on accessibility at our Centre.

ASSISTIVE LISTENING

Assistive Listening Devices can be obtained at our Box Office.

BABES IN ARMS

Babes in arms generally do not need a ticket. Children aged two and older, except for toddler-aged shows, will need a ticket. As a general rule, the appropriate or mandated age can be found on the face of the ticket.

CONCESSIONS

Outside food and beverage of any kind are prohibited from entering the facility. Food and beverage offerings are available for purchase in pre-function areas. These items are permitted at your seats during a show or performance. Lobby bars and concessions open 90 minutes before showtime.

EMERGENCY

The direct line for security at Scotiabank Convention Centre is 905-357-7005. For your peace of mind, please pass this number along to the family, friends or companions joining you.

ETIQUETTE

Please turn off your cell phone and other electronic devices, or turn to silent (not vibrate) mode, prior to the start of a show. The glow and sounds of a cell phone are distracting to both performers and patrons. Cell phones should only be used during appropriate times at the start and end of a show or during intermission.

Strongly scented perfumes and colognes should be avoided to prevent breathing concerns among patrons with allergies and sensitivities.

FILMING & PHOTOGRAPHY

Photography, video and audio recording are prohibited. However, each event or show producer reserves the right to allow and place restrictions on photography and video recording. All professional filming and photography require a formal request and advance authorization.

LATECOMERS & EARLY LEAVERS

To not spoil the enjoyment of other patrons, latecomers and early leavers may be asked to wait until a pause in the performance.

LOST & FOUND

Scotiabank Convention Centre is not responsible for lost or stolen items. If you lost an item, you can call 905-357-7008 or email our Box Office. If you find something, please turn it in to Box Office or Security.

PARKING

Scotiabank Convention Centre provides easy and accessible parking. You can rely on our parking attendants to provide support at entry/exit points during events. Click here for more information on parking.

PRIVACY

Personal information collected at the time of every ticket sale or transaction is collected under the guidelines of the Federal Personal Information Protection and Electronic Documents Act (PIPEDA), done solely for verification and communication by Scotiabank Convention Centre. Any questions or concerns may be directed to 905-357-6222.

By attending an event, you acknowledge your willingness to appear in promotional or archival photographs and videos taken. You also agree to release Scotiabank Convention Centre from all liability resulting from the use of such photographs or videos.

SAFETY & SECURITY

All patrons entering the facility are subject to search. This may include patdowns, a bag or backpack check and wanding checks. Scotiabank Convention Centre reserves the right to refuse admittance of any item deemed to be hazardous, suspicious, offensive, cumbersome or dangerous. Confiscated items will not be returned.

Shirts and shoes are required to be worn at all times. Intoxicated patrons will be refused entry. Children must be supervised by an adult at all times. Only certified service animals wearing appropriate vests are permitted inside the facility.

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